Thank you for trusting us with something so personal. This Privacy Policy explains how Ashes2bloom, LLC (“Ashes2bloom,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit ashes2bloomworld.com (the “Site”), contact us, or order a memorial keepsake, urn, or ceremony.
01 Information we collect
Information you share with us
- Contact & inquiry details — your name, email, phone, and what you tell us about your loved one and what you're looking for.
- Order & commission details — the keepsake, urn, or ceremony you'd like, personalization details, and the shipping address for delivery.
- Communications — messages you send us and your contact preferences.
Collected automatically
- Usage & device data — IP address, browser and device type, and pages viewed on the Site.
- Cookies and similar technologies — see the Cookies section below.
We do not need or request sensitive identification numbers to provide our services. Please share only what's needed for us to help you.
02 How we use information
- Respond to your inquiry and gently talk through your options.
- Create, personalize, fulfill, and ship your order, and arrange ceremonies.
- Communicate with you about your order and answer your questions.
- Where you opt in, send occasional updates — and you can opt out at any time.
- Operate, secure, and improve the Site, keep records, and comply with law.
03 Payments
Payments are processed by trusted third-party payment providers. They handle your card details directly under their own privacy policies and security standards; we do not store full payment card numbers on our systems.
04 Cookies & analytics
We may use cookies and similar technologies to keep the Site working and understand general traffic. You can control cookies through your browser settings, and where required by law we honor recognized opt-out preference signals such as Global Privacy Control (GPC).
06 Data retention
We keep your information for as long as needed to provide our services and support you, meet legal, tax, and recordkeeping needs, and resolve any questions about your order, after which we delete or de-identify it.
07 Care & security
We understand how personal this is, and we handle your details with care and confidentiality. We use reasonable safeguards to protect your information, including secure connections (HTTPS) and limiting who can access your details. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
08 Your privacy rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing. To make a request, contact us using the details below. We'll verify your request and respond as required by applicable law, and we won't treat you differently for exercising your rights.
09 California privacy rights
If you are a California resident, the CCPA (as amended by the CPRA) gives you the right to know, access, correct, and delete your personal information, and to opt out of any “sale” or “sharing” of it (including via recognized opt-out preference signals such as GPC), without discrimination for exercising your rights.
To submit a request, email [privacy@ashes2bloomworld.com].
10 Children's privacy
Our Site and services are intended for adults arranging memorials and are not directed to children under 13. We do not knowingly collect personal information from children through the Site.
11 Third-party links
The Site may link to third-party websites that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.
12 Changes & contact
We may update this Privacy Policy from time to time. When we do, we'll revise the “Last updated” date above. If you have any questions about this policy or your information, please reach out — gently, anytime:
Ashes2bloom, LLC
Email: [hello@ashes2bloomworld.com]
7620 Away Way, Citrus Heights, CA 95610, United States